CRMDocumentsAuroraAutomationsTeam workflows
Company CRM views, richer document insights, and smoother Aurora workflows
Switch between contacts and companies in CRM, explore reader engagement and document follow-ups, and keep Aurora conversations and daily work on track.
- Switch between contacts and companies from the CRM gear menu, with sortable, filterable company columns and organization grouping.
- Explore dedicated document pages with reader engagement, slide-by-slide retention and named slides. Unlock engagement-based follow-ups, including three Aurora email drafts.
- Preview Word files, see engagement by file version after replacing a document, and open PDFs more reliably in Safari.
- Return to your last Aurora conversation when selecting Aurora, and follow delegated work directly in the conversation.
- Get notified when an agent finishes a routine, with a link to its conversation. Routine status now reflects the owner’s on/off switch.
- Today keeps Needs You reply cards tied to the selected mailbox and keeps completed meeting briefs visible while refreshing them.